Messages sent after the 24-hour session are considered chatbot-initiated.
#Viber out pricing for free#
Once a customer initiates a conversation, you can send unlimited replies for free within 24 hours of their first message. Viber Chatbot Session Messages are part of a customer-initiated conversation, and they are always free. In September 2022, Viber Chatbots switched to a new notification-based pricing model, separated into Chatbot Session Messages and Chatbot-Initiated Messages. How the Viber Chatbot Notification Based Model Works Unlike other messaging apps, Viber didn’t have a messaging window, so the lack of restrictions made it an attractive option for businesses. In the past, businesses could send any number of messages for free. The only initial setup charges for businesses are the cost of connecting to a messaging platform like respond.io so they can receive and answer messages from customers as bots don’t have an interface. It’s always been free to sign up for a Viber Chatbot, and this will remain free. Bots allow businesses to connect with subscribed customers for marketing, sales and support purposes.
Viber Chatbots are commonly used as Viber business accounts. Read on to learn about Viber business pricing, terms and use cases. If you currently use Viber for business or are planning to, you’re probably wondering how these changes will affect your business. Viber Chatbot (Viber Bot) pricing underwent a major change in September 2022.
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